Definitions:

The Client : The company or individual requesting the services of  LinkLank IT Solutions.

General
LinkLank IT Solutions will carry out work only where an agreement is provided either by email, telephone, mail or printed documents. LinkLank IT Solutions will carry out work only for clients who are 18 years of age or above. An 'order' is deemed to be a written or verbal contract between LinkLank IT Solutions and the client, this includes telephone and email agreements.

Website Design
Whilst every endeavor will be made to ensure that the website and any scripts or programs are free of errors, LinkLank IT Solutions cannot accept responsibility for any losses incurred due to malfunction, the website or any part of it.

The website, graphics and any programming code remain the property of LinkLank IT Solutions until all outstanding accounts are paid in full.

Any scripts, cgi applications, php scripts, or software (unless specifically agreed) written by LinkLank IT Solutions remain the copyright of LinkLank IT Solutions and may only be commercially reproduced or resold with the permission of LinkLank IT Solutions.

LinkLank IT Solutions cannot take responsibility for any copyright infringements caused by materials submitted by the client or used by the client in the future on their website. We reserve the right to refuse any material of a copyrighted nature unless adequate proof is given of permission to use such material.

Any coding additions to website briefs provided will be carried out at the discretion of  LinkLank IT Solutions and may carry an additional cost. Where no charge is made by LinkLank IT Solutions for such additions, LinkLank IT Solutions accept no responsibility to ensure such additions are error free and reserve the right to charge an according amount for  any correction to these or further additions.

The client agrees to make available as soon as is reasonably possible to LinkLank IT Solutions all materials required to complete the site to the agreed standard and within the  set deadline.

LinkLank IT Solutions will not be liable for costs incurred, compensation or loss of earnings due to the failure to meet agreed deadlines.

LinkLank IT Solutions will not be liable or become involved in any disputes between the site owner and their clients and cannot be held responsible for any wrongdoing on the part of a site owner. eg. Any disputes re content/images that have been provided to us for inclusion on the site.

LinkLank IT Solutions will not be liable for any costs incurred, compensation or loss of earnings due to the work carried out on behalf of the client or any of the clients appointed
agents.

LinkLank IT Solutions will not be liable for any costs incurred, compensation or loss of earnings due to the unavailability of the site, its servers, software or any material provided  by its agents.

In no event shall LinkLank IT Solutions be liable for any direct, indirect, consequential, special and exemplary damages, or any damages whatsoever, stemming from the use or performance of a client website or from any information, products and services provided through client sites, even if this website has been advised of the possibility of such damages.

• In the absence of any negligence or other breach of duty by us, your use of our client websites is entirely at your own risk.
• If we are in breach of the arrangements under this agreement, we will not be responsible for any losses that you suffer as a result.
• We do not have any liability of any sort (including liability for negligence) for the acts or omissions of providers of telecommunication services or for faults in or failures of their networks and equipment.

Once a website has been designed and completed the final balance of payment is then due in accordance with our payment terms.

There are no exceptions to this, i.e If the client decides they no longer want the site, as they have commissioned the work and paid a deposit they are still obliged to pay for the work that has been done.

Non payment will result in legal action being taken if necessary. Once full payment is received for a website, it is assumed that the project has been completed to the clients satisfaction and no refunds can be offered.

We do offer free updates for a month after completion to allow for any final amendments that
may be required.

Database, Application and E-Commerce Development
LinkLank IT Solutions cannot take responsibility for any losses incurred by the use of any software created for the client. Whilst every care has been taken to ensure products are problem free and accurate, the ultimate responsibility lies with the client in ensuring that all software is functioning correctly before use.

Any scripts, applications or software (unless specifically agreed) written by LinkLank IT Solutions remain the copyright of LinkLank IT Solutions and may only be commercially reproduced or resold with the permission of LinkLank IT Solutions.

Where applications or sites are developed on servers not recommended by LinkLank IT Solutions, the client is expected to provide or seek any information,additional software, support or co-operation pertaining to the server required in order for the application to be correctly developed. Where large applications are to be developed, it is the clients responsibility to provide a suitable testing environment which is identical to the final production environment.

The client is expected to test fully any application or programming relating to a site developed by LinkLank IT Solutions before being made generally available for use. Where "bugs", errors or other issues are found after the site is live, LinkLank IT Solutions will endeavor (but is not obliged to) to correct these issues to meet the standards of  function outlined in the brief

Payment of Accounts
A deposit is required from any new client before any work is carried out. It is the LinkLank IT Solutions policy that any outstanding accounts for work carried out by LinkLank IT Solutions or its affiliates are required to be paid in full, no later than 7 days from the date of the invoice unless by prior arrangement with LinkLank IT Solutions.

Once a deposit is paid and work completed you are obliged to pay the balance of payment in full. We will contact clients via email  to remind them of  such payments if they are not received when due.

If accounts are not settled or LinkLank IT Solutions have not been contacted regarding the delay, access to the related website may be denied and web pages removed, we will then pass such cases to the Small Claims Court to pursue payment, non payment can result in county court judgements (ccj's) being added to the clients credit rating.

Following consistent non payment of an invoice our Solicitors will contact the client in question, with a view to taking the matter further and if need be to seek payment  through legal procedures, and if necessary court summons.

Your Privacy
We do not share or sell any of your details with third party companies, without your express permission and we will only email you or contact you about work related matters.

Complaints Procedure
Anyone who experiences a problem with their web service provided by LinkLank IT Solutions should raise the matter directly using our online contact form to do so, giving  sufficient information to locate the material (such as an url) and clearly outlining the grounds for complaint.

LinkLank IT Solutions  will approach the individual responsible for the material in question with a view to resolving the matter to the satisfaction of the complainant.

An initial response to any complaint can be expected within seven days of its receipt; a full and considered response to the complaint should be completed within 30 days and any subsequent remedy implemented with the minimum of delay.